Privacy policy

This Privacy Policy describes how We collect, use, and disclose your personal as well as Our affiliates (collectively, “We”, “Our”, “Us” or “UGA Caviar”) and this Privacy Policy (the “Policy”) represents Our commitment to care for Your “personal information” information when You visit, use Our services, or make a purchase from [Insert Website URL] (the "Site") or otherwise communicate with Us (collectively, the "Services"). For purposes of this Policy, (“You” or “Your”) as the user of the Services, whether You are a customer, website visitor, or another individual whose information we have collected pursuant to this Policy.
Please read this Policy carefully. By using and accessing any of the Services, You agree to the collection, use, and disclosure of Your information as described in this Privacy Policy. If You do not agree to this Privacy Policy, please do not use or access any of the Services.


 
CHANGES TO THIS PRIVACY POLICY
We may update this Policy from time to time, changes done for operational, legal, or regulatory reasons. Any changes will be posted on the Site, and, where required by applicable law, We will notify You of significant changes and seek Your consent where appropriate.
 


HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide You the Services, We collect and retain your personal information only as long as it is reasonably necessary to provide You the service and as required by applicable laws and regulations.
We collect and process your personal information in accordance with Qatar Law No. (13) of 2016 on Personal Data Protection ("QPDPL") and any applicable regulations issued under this law.
 
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about You depend on how You interact with Our Site and use Our Services. When We use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with You. The following sections describe the categories and specific types of personal information we collect:

1. Information We Collect Directly from You:

  • Basic contact details including Your name, address, phone number, email.
  • Order information including Your billing and shipping address, payment confirmation, email address, and phone number.
  • Account information including Your username, password, and security questions.
  • Customer support information including any details You choose to provide during Your communications with Us.

2. Information We Collect Automatically through Cookies:

  • Device information, browser type, IP address, and interaction with Our Services.
  • Tracking data from cookies or similar technologies to enhance Your experience on Our Site.

3.    Information from Third Parties:

  • Vendors such as payment processors or fulfilment providers.
  • Platforms used for marketing or analytics purposes, in compliance with QPDPL requirements.
     

 

HOW WE USE YOUR PERSONAL INFORMATION
We use Your personal information for the following purposes:

  1. Providing Products and Services: To process payments, fulfil orders, provide customer support, and manage Your account in compliance with Our contractual obligations.
  2. Marketing and Advertising: To send promotional content, subject to obtaining Your explicit consent as required by Qatar law.
  3. Security and Fraud Prevention: To detect and prevent unauthorized access or fraudulent activities.
  4. Legal Compliance: To comply with applicable laws, including QPDPL, and fulfil legal obligations.


DISCLOSURE OF PERSONAL INFORMATION
We disclose Your personal information under the following circumstances:

  1. Service Providers: Vendors performing services on our behalf (e.g., payment processors, fulfilment partners, IT service providers).
  2. Compliance with Laws: To comply with legal obligations or requests from regulatory authorities in Qatar.
  3. Consent-Based Sharing: When You explicitly authorize the disclosure of Your information to third parties.
     


USER RIGHTS UNDER QATAR LAW
As per QPDPL, You have the following rights regarding Your personal data:

  1. Right to Access: Request details of the personal information we hold about You.
  2. Right to Rectification: Request corrections of inaccurate or incomplete information.
  3. Right to Withdraw Consent: Revoke Your consent for specific processing activities at any time.
  4. Right to Object: Object to certain processing activities, including direct marketing.
  5. Right to Deletion: Request the deletion of personal information, subject to legal and regulatory obligations.
  6. Right to Restrict Processing: Request that we limit the processing of your personal information under specific circumstances.


To exercise Your rights, contact us at the details provided below. We will respond to Your request in accordance with applicable laws.


 
DATA STORAGE AND TRANSFER
Personal information collected may be stored and processed outside the state of Qatar. We ensure that such transfers comply with QPDPL, including implementing adequate safeguards, such as contractual clauses or other mechanisms approved by the competent authority.


 
CONTACT US
Should You have any questions about this Policy or wish to exercise Your rights under QPDPL, You may contact us using the following details:
•    Phone: +974 33002690
•    Email: inquiries@ugacaviar.com
•    Address: KGH Bldg, Unit G8, C-Ring road Doha-Qatar